Sending flowers for Mother’s Day?

May 5th, 2011 at 8:11 am by under 10 On Your Side

Mother’s Day is a few days away and if you’re anything like me, you wait until the last minute to find the perfect gift for your deserving Mom. If you fit this description, chances are you haven’t ordered your Mother’s Day flowers yet. While you still have time to make those last minute flower decisions and have them delivered straight to your Mom’s front door, you may want to check out the latest research before making your final decision.

In the May 2011 edition of Consumer Reports, the magazine staff researched online florists. The purpose of the study was to find out if the flowers they received were the exact flowers they ordered online and if the quality of the product lived up to the companies online guarantee. Consumer Reports ordered one bouquet of flowers from each of the top online florists, ProFlowers.com, 1-800-flowers.com, and FTD.com and had the bouquets delivered to their office. When the flowers arrived, the magazine’s photography department worked to arrange the flowers in an attempt to match the picture online, then the flowers were photographed and judged by employees to see which bouquet most closely matched the online description. After the employees made their decision, the staff determined the results.

According to the magazine’s website, the results were as follows:

“1800Flowers.com was best at sending what was ordered, followed by ProFlowers.com and FTD.com. The flowers most likely to look the way they did on websites were tulips, roses, and orchids. Mixed bouquets had more substitutions than the rest.”

Following the research, Consumer Reports suggests consumers stay away from mixed bouquets if you don’t want any of the flowers substituted. And if you aren’t happy with the way your arrangement turned out, don’t hesitate to call customer service and file a complaint.

Now I want to know what you think. Do you agree with the results from Consumer Reports? Do you prefer one online florist over another?  Have you had a positive or negative experience with any of the companies they researched?

6 Responses to “Sending flowers for Mother’s Day?”

  1. Heather says:

    Pro Flowers is AWFUL! My mom ordered something for my daughter. It was very specific because she likes lady bugs. What she received was NOT what my mom ordered and the flowers were crushed by the bear that was sent with them so that all of the blooms fell off! On the other hand my husband has used 1800Flowers MANY times and they are ALWAYS beautiful!!!!

  2. Vicki Dray says:

    I have been ordering flowers from 1-800-flowers for many years and have ALWAYS been impressed! If they were unable to match what I ordered I received a call (usually with the florist filling the order on the phone at the same time they were talking to me!) and substitutions were made only with my consent. I have been very happy with the results and so have the people receiving the flowers. Of the dozen or so times I have ordered there have only been two times that substitutions were made. I will order only from them!

  3. Dina says:

    What most people don’t know is that most of these large flower sellers mentioned import the vast majority of their roses from Colombia, so when you receive them, they are 3-7 days old. That’s why I normally buy from sellers like flowrebud.com or californiablooms.com

  4. Peter Hulne says:

    I found it very difficult to order with my phone. And I had to call up the 800 number and it was hard to understand the person who didn’t speak the best English. So the online order was negated because they said it was out of stock and they make you fill everything out on line and never let you know it did not go through. So very upset I had to be on my cell to complete transaction for 25 minutes to order flowers. Not good!

  5. The ABSOLUTE best way to guarantee great results is to contact a “real live flower shop”. When ordering directly with a flower shop they can tell you what they have in stock and will not be forced to fill an order with flowers that they do not have. ProFlowers, 1-800-flowers, ftd.com and teleflora.com are all just call centers taking your money, overcharging you for transmission fees and then blindly forwarding the order to a flower shop to try to fill, never actually talking to anyone.

    What I suggest to my customers is to use the websites for ideas and styles and then actually call a REAL flower shop to handle your request. Good Luck!

  6. Definitely go with a local flower shop whenever possible. Not only will your arrangement be better, but you are helping to stimulate the economy.

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